Refund Policy

We want you to love every Lyraine piece. All sales are final, but we've got you covered if something goes wrong on our end.

Damaged, defective, or wrong item? We'll make it right. Email us at contactlyraine@gmail.com within 24 hours of delivery with clear photos and an unboxing video (mandatory, as this helps us resolve your case faster). Items must be unused and in original packaging.

Exchanges: We offer exchanges within 7 days of delivery, subject to stock availability. The item must be unworn and in its original condition.

Non-returnable items: Earrings and pierced jewellery cannot be returned for hygiene reasons. Customised pieces are also non-returnable.

We typically respond within 24 hours. For urgent queries, reach us on WhatsApp.