FAQs
Q. Are your products exactly like the photos?
We try our best to display accurate product colors and details. However, minor variations may occur due to lighting conditions and different screen settings.
Q. What is your return policy?
We want you to love every Lyraine piece. All sales are final, but we've got you covered if something goes wrong on our end.
Damaged, defective, or wrong item? We'll make it right. Email us at contactlyraine@gmail.com within 24 hours of delivery with clear photos and an unboxing video (mandatory, as this helps us resolve your case faster). Items must be unused and in original packaging.
Exchanges: We offer exchanges within 7 days of delivery, subject to stock availability. The item must be unworn and in its original condition.
Non-returnable items: Earrings and pierced jewellery cannot be returned for hygiene reasons. Customised pieces are also non-returnable.
We typically respond within 24 hours. For urgent queries, reach us on WhatsApp.
Q. How long will my order take to arrive?
Domestic orders within India typically arrive within 3–10 business days, depending on your location.
Q. How can I track my order?
Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your delivery status.
Q. What payment methods do you accept?
We accept all major payment methods, including:
- Credit Cards
- Debit Cards
- UPI
- Net Banking
- Digital Wallets
Q. How should I care for my jewelry?
To keep your jewelry looking beautiful:
- Store it in a dry place away from direct sunlight.
- Avoid contact with water, perfumes, and chemicals.
- Clean gently with a soft cloth.
- Store each piece separately to prevent scratches.
Q. What should I do if I receive a damaged product?
Please contact us within 24 hours of delivery and provide:
- Full unboxing video (mandatory)
- Clear photographs of the damaged item
Claims cannot be processed without an unboxing video.
Q. What if I receive the wrong item?
If you receive an incorrect item, please contact us immediately with your order number and product photos. We will arrange a replacement at no additional cost.
Q. Can I modify or cancel my order after placing it?
Order modifications or cancellations may be possible only if the order has not yet been dispatched. Please contact us immediately at houseoflyraine@gmail.com with your order details.
Q. How long does it take to process a refund?
Once we receive and inspect your approved claim, refunds are typically processed within 5–7 business days. The amount will be credited to your original payment method.
Q. How can I reach Lyraine customer service?
For any questions or concerns, please contact us at:
Email: houseoflyraine@gmail.com
We aim to respond to all inquiries within 24–48 hours.